Leonteq - Investment platform user research and design
E-portal was an initiative to consolidate different applications into one platform both for investment bankers and clients.
Team:
- 1 Agile Project Manager
- Product Owner and SMEs
- 3 Designers (🙋🏻♀️)
- Development Team
- User Research
- Wireframing
- UI & Component Library
- Usability Testing
Methods
- Shadowing: I joined two of the SMEs to see how they do their daily work and what applications they use
- SME interviews: they explained their work process
- Data analysis of current process
- Workshops to define epics
- Interdisciplinary agile requirements gathering meetings to define user stories
Tools
ShadowingInterviewsWorkshopsData and Process Analysis
Higher customer satisfaction