SwissRe - Design Thinking with Rapid Prototyping
IPA (International Program Administration) was an initiative to digitize the process for re-insurance brokers.
Team:
- 1 Project Manager
- 1 Business Analyst & SMEs
- 1 Designer (🙋🏻♀️)
- Development Team
- User Research
- Rapid Prototyping
- Design Thinking
Cost saving
Risk Mitigation
Higher customer satisfaction
Requirements
We had regular meetings and workshops with Subject Matter Experts (re-insurance brokers) to collect and document the requirements.
Tools
InterviewsWorkshopsData and Process AnalysisUser Task AnalysisPersonasPain PointsOpportunity Map